
M-Jay
Downloaded first time. When i opened the game, it takes too long to load, i noticed my network speed randomly became strong, then after 1 minute, it just dropped. I can't even play it without being stuck on the loading screen. I tried everything, nothing works, i kinda missed this, please fix it
1 person found this review helpful
Jam City, Inc.
August 4, 2025
Hello M-Jay, we highly appreciate your preference and I apologize for the inconvenience you're experiencing. We're aware that the game is not loading on some specific devices, and I guarantee that we're investigating the situation to try to provide a resolution soon. Thank you for your understanding and patience in the meantime.

Mariusz Kopec
I played for 1050 levels and lost phone. I did not linked this with facebook, as I stopped using it long time ago. Got new phone, started one more time. After 350 levels I finished setting up garden and game moved to new location. Stuck on loading screen, restart did nothing, clearing cache, restarting the same. Furious, but curious started new game, linked account to facebook, played couple of levels. Removed app, installed again, linked again. No saves. Do not play, you will lose progress.
Jam City, Inc.
July 24, 2025
Thank you for reviewing. We would like to see your case and to help you with this loading issue in the game, please contact us using this link: https://jamcity.helpshift.com/hc/en/43-frozen-adventures/contact-us/

Deb Haubrich
Incredibly frustrated. This is the second time the game has failed to open daily. The first time I had to uninstall and reinstall. I love the game but with all the glitches and failure to open, if I have to uninstall again, I won't reinstall. the frustration is not worth it.
3 people found this review helpful
Jam City, Inc.
May 20, 2025
Hi, we're sorry for any inconvenience caused, could you please reach our support team and describe to them your situation in greater detail? They will do their best to get it fixed as soon as possible. This can be done via: https://jamcity.helpshift.com/hc/en/43-frozen-adventures/contact-us/