Kotak Bank (Old)

4.2
1.41M reviews
50M+
Downloads
Content rating
Rated for 3+
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About this app

For a better experience, download our new app.(https://kotakapp.onelink.me/Xoqo/vnw5l9ex)

The app allows customers to manage their bank accounts—make payments, money transfers, check balance, change card PINs, and perform various other tasks.

New customers are required to visit their nearest branch to open their bank accounts. Once enrolled, you can use the application to access the services.

Key Features:

• Manage financial transactions, send and receive money with UPI.
• Pay bills, recharge mobile and DTH services & set up AutoPay for repeat payments.
• Update profile details, request statements and manage cards on-the-go.
• Invest & redeem mutual funds while you keep track of your investments.
• Apply for a credit card, keep track of your spending, and pay bills.
• Manage card settings including PIN regeneration and temporary blocking.
• Payday loans are available for eligible users directly through the app.

Getting Started: To start using the app, you need your Customer Relationship Number (CRN) and either a card PIN or your net banking password. The app will guide you through a one-time setup process.

Permissions Required:

• Contacts: For mobile number access
• Location: To find branches or ATMs
• Media & Camera: For profile photo
• Phone: To contact support
• SMS: For device activation and optional data access (with consent)

Please note that your data is safe with Kotak Mahindra Bank. We do not share any information with third parties without your permission.
Updated on
Jul 10, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.2
1.4M reviews
Gopi Krishna
February 1, 2024
The service in any other bank always try to improve, where as Kotak is the only bank where they ask to degrade. The app isn't launching since almost 10 days and there is no fix provided by the team. But I still keep receiving all those unnecessary marketing and promotion emails, calls. Fed up with this service. I uninstalled the app and reinstalled it and it worked fine for a week. I am back at square one. The app doesn't open again, just keeps refreshing. I have dropped an email. Let's see.
2,432 people found this review helpful
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Kotak Mahindra Bank Ltd.
January 23, 2024
Hi! We have noticed your ratings over play store and would really like to help. We would request you to share your concerns by dropping an email from your registered email ID to us at Social.Experts@kotak.com. and we will be happy to look into this for you. ^Team Kotak
Robin Belly
August 10, 2024
Worst Bank with worst services. There is no proper information at all with customer care. I'm very sad to see that such kind of service they are giving to customers. Also, without balance, you can not call them(this is something strange). They app doesn't work, no proper information about loans,CC, and other details. One more thing there toll free number is no more toll free, its changeable. Zero marks Kotak Mahindra bank.
7 people found this review helpful
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Kotak Mahindra Bank Ltd.
August 10, 2024
Hi! We are sorry to know that you are facing some issues. We want to make things right here. Please drop us an email at social.experts@kotak.com elaborating on the concern and your CRN or contact details. We assure you that we shall do whatever it takes to fix this. ^Team Kotak
Utkarsh Jain
October 4, 2023
It's the most unreliable app for UPI transactions, and freezes frequently. So much that I had to put in a review in writing. And it's absolutely absurd the amount of reviews you have since months about the same issue. I use this for my petty expenses, definitely needs to be shut down. Even if it doesn't affect the company, I'd rather choose to be at peace instead of going through unnecessary anxiety and embarrassing situations.
4 people found this review helpful
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Kotak Mahindra Bank Ltd.
October 4, 2023
Hi! We are sorry to know that you are facing some issues. We want to make things right here. Please drop us an email at Social.Experts@kotak.com elaborating on the concern and your CRN or contact details. We assure you that we shall do whatever it takes to fix this. ^Team Kotak

What’s new


• General speed and design improvements.
• Bug fixes and enhanced security to improve your Mobile Banking experience.