
Brianna Elliott
lights used to work, never had issue, suddenly my internet can connect to everything the way it used except the lights can't connect. My $2000 gaming PC connects and plays everything just fine. This app? KNOWS there's and issue, has a button that offers help, click the button: "Help Center being added in next update?" no suggestions on how to fix this.
10 people found this review helpful
Signify Netherlands B.V.
July 6, 2025
Hi Brianna.
Thanks for your feedback. We’d love to help get your lights reconnected and working smoothly again.
For quick support, please open the WiZ Connected app, go to "Discover", then tap "Help Center" to start a live chat with our team.
We look forward to assisting you soon.

Kaustubh M
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Horrible app. Everytime I try to change the color of my light or turn it on or off, it works only the first time. After that, I keep getting error saying Unknown issue occurred. Now it's not working even after killing and restarting the app. Regret buying a Philips smart light. No option to start a Live Chat because it asks me to update the app. And guess what, the app doesn't have an update available.
7 people found this review helpful
Signify Netherlands B.V.
June 20, 2025
Hi,
Thank you for leaving us a review, and we are extremely sorry for not being able to utilize the WiZ application anymore from your end as well as not being able to update the application due to no updates available.
For immediate assistance on this, please drop us an e-mail to "support@wizconnected.com" and our support will assist you then.

Alan Mathew
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This has to be one of the worst smart light apps I have ever used. Pairing a bulb tests our patience to the limit. The main purpose of purchasing a smart bulb, is to control the lights when we are not at home. The bulb always disconnects from the Wifi and I'm always facing the "Unknown issue occurred please try again" error messages. Even scheduling won't work properly. It turns on outside the scheduled timings. What's the point of using this app if I can't control the bulb. Pathetic app.
10 people found this review helpful
Signify Netherlands B.V.
June 7, 2025
Hi Alan,
Thank you for the review. We sincerely apologize for the inconvenience caused by the constant error messages in the application.
To ensure this is addressed promptly, please reach out to our support team via the app by navigating to (Discover > Help Center > Live chat), where our support team are ready to assist you further.