
SM
The fees have gone up significantly since I first started using stripe. When you're trying to change bank accounts or anything that needs you to verify yourself, they make it impossible to switch on your phone, using the desktop web browser. It's frustrating. I followed the exact instructions and still no use.
12 people found this review helpful
Stripe, Inc.
April 12, 2025
Hi there! Thank you for taking the time to provide your feedback with us. We're sorry you feel that our fees are high and you're having issues switching banks. Please contact us using one of the support options available on https://support.stripe.com/contact/, and we’ll work to resolve your issue as quickly as possible.

Nodella Jordan
The process to set up my account was pretty easy and connecting my bank. I love receiving the notifications so I can track payments received and the low processing fee. However, I would like for them to allow more fields to obtain additional information from customers like a note section, phone number, and a field for additional information. I had a couple of tickets purchased on behalf of others but nowhere to put their name.
8 people found this review helpful
Hey Nodella! Thank you for writing about this. We totally appreciate your feedback and hope this is something we can implement soon. If there's anything we can do to assist you going forward, please don't hesitate to get in touch with our support team via https://support.stripe.com/contact/.

Afzal Patel
Very unprofessional company, collecting money from clients of customers, but not remitting it to customer Bank Account. We have sent series of emails, but no specific response, as to why our money is held up and not released as more than 1 month has passed. If there were issues with our account, they should not have collected money from our customer at all, but they did collect and now not remitting without giving any valid reason. Everyone please be aware, before using their services.
3 people found this review helpful
Stripe, Inc.
December 9, 2022
Hi Afzal,
We would like to chat with you with regards to your experience with us. Can you email us at heretohelp@stripe.com so that we can reach out? Please use the same email address associated with your account.